Privacy Notice
This notice explains the main ways Household Appliance Services Ltd may use personal information in connection with appliance repair plans.
Last updated: June 2026Who controls your information
Household Appliance Services Ltd is a data controller for personal information collected in connection with appliance repair plans.
How we may use your information
- To administer your repair plan.
- To communicate with you about your plan.
- To handle repairs, repair requests, complaints and customer service matters.
- For internal analysis, reporting and service improvement.
- To comply with legal and regulatory requirements.
- To help prevent fraud or misuse of our services.
Information we may collect
This may include your contact details, address, payment information, appliance details, plan history, communications with us, repair records and supporting documents such as proof of purchase.
Sharing information
We may share information with service providers, engineers, payment processors, professional advisers, regulators, fraud prevention bodies or other parties where needed to administer your plan, provide services or comply with legal obligations.
Your rights
You may have rights to access, correct, delete, restrict or object to the use of your personal information, subject to applicable law and any lawful reason we may have to keep using or retaining it.
Contact
For data protection queries, contact:
- Data Protection Officer, Household Appliance Services Limited, Bognor Business Centre, Heath Place, Bognor Regis, West Sussex, PO22 9SL
- Email: data.protection@householdapplianceservices.co.uk
- Telephone: 0800 009 6921